Privacy Policy

Last Updated: 23/1/25

Smart Grass NZ LTD (“we,” “us,” or “our”) values your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information. By accessing or using our website or providing your information through Meta lead forms (or similar channels), you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Information We Collect

1. Personal Information
   • Contact Details: Name, phone number, email address, physical address, company name, and any comments or additional information you choose to provide.
   • Other: Any correspondence you have with us, such as details provided over the phone, email subscriptions, or data collected at events such as home shows.
2. Cookies and Tracking Technologies
   • We use cookies, analytics (e.g. Google Analytics), and the Facebook Pixel to track user interactions on our site. This may collect information about your device, browsing actions, and usage patterns.
3. Information From Meta Lead Forms
   • We collect personal details you provide through Meta (Facebook) lead ads when you opt to share such information with us.

2. How We Collect Your Information

• Online Forms: When you complete any form on our website, including newsletter sign-up forms or quote request forms.
• Meta Lead Ads: When you submit your details via Facebook or Instagram lead forms.
• Events and Shows: When you provide information at home shows or similar exhibitions.
• Phone and Email: When you call or email us directly, or sign up to receive more information.
• Third-Party Services: We use certain third-party services and plugins that may collect data on our behalf (e.g., customer relationship management systems and email marketing services).

3. Why We Collect Your Information

We collect and use your personal information for the following purposes:

1. Providing Our Services: To process enquiries, deliver products or services you request, and provide customer support.
2. Marketing and Remarketing: To send you promotional materials, newsletters, special offers, or other information we believe may be of interest to you.
3. Analytics and Improvement: To analyse website traffic, enhance the user experience, and improve our products and services.
4. Customer Service: To follow up on enquiries, manage appointments or site visits, and maintain communication throughout the sales or installation process.
5. Legal and Compliance: To comply with any legal obligations or respond to lawful requests.

4. How We Store and Retain Data

• We store personal data in secure environments, including third-party CRM systems and other cloud-based storage.
• We retain your data for as long as needed to fulfil the purposes outlined in this Privacy Policy. If you wish to have your information deleted earlier, please contact us (see Section 8).

5. Data Sharing and Disclosure

• We do not sell or share your personal information with unaffiliated third parties for their own marketing purposes.
• We may disclose your information:
  • To Service Providers: We use selected third-party providers (e.g. CRM tools, email marketing platforms) that process data on our behalf.
  • For Legal Compliance: If required to do so by law or in response to valid requests by government authorities.

6. Cookies and Tracking Technologies

• Our website uses cookies and similar technologies to provide essential functionalities and to help us analyse how users interact with our site.
• Cookies may also be used to deliver tailored advertisements (remarketing). By using our site, you consent to the use of these cookies.
• If you prefer, you can often modify your browser settings to decline cookies or alert you when cookies are being sent. However, disabling cookies may affect some website functionality.

7. Security Measures

• We use industry-standard security measures such as SSL (Secure Sockets Layer) encryption to protect your personal information during transmission.
• While we take reasonable steps to secure your data, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

1. Access and Correction: You have the right to access, correct, or update your personal information.
2. Data Deletion: You may request deletion of your data by emailing us at hello@smartgrass.co.nz. We will honour such requests unless we are required to retain certain information for legal or administrative purposes.
3. Unsubscribe and Opt-Out: You can unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

9. International Data Transfers

• Depending on where our service providers’ servers are located, your personal information may be transferred, stored, or processed outside of New Zealand. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

10. Children’s Privacy

• Our products and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

11. Changes to This Policy

• We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the top of this document will reflect when those changes come into effect. Your continued use of our website and services following the posting of any changes signifies your acceptance of those changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: hello@smartgrass.co.nz
• Postal Address: 7 Waimakariri Park Drive, Belfast, Christchurch, 8083
• Phone: 0800 88 73 69